10 KATA TERBURUK

1.1.Sepertinya akan

2.2.Mungkin bisa

3.3.Mungkin

4.4.Mungkin juga

5.5.Saya rasa

6.6.Sepertinya

7.7.Mencoba untuk

8.8.Inginlah kiranya

9.9.Seharusnya

10.10.Mudah2an

11.

1.

11.

MENGAPA PELANGGAN PERGI ?

1 % Meninggal dunia/pensiun/ berhenti
3 % Pindah tempat
5 % berkenalan dengan kawan baru
9 % pergi karena tawaran yang lebih baik
14 % tidak puas terhadap kualitas produk
68 % pergi karena sikap tidak peduli dari pemilik, pimpinan atau staff terhadap pelanggan

ART OF SELLING

Selling is not about talking. Selling is about listening.

Selling is not about the lowest price. Selling is about the best value.

Selling is not about a bright smile. Selling is about building trust.

Selling is not about luck. Selling is about knowing and using sales skills.

Selling is not about a product. Selling is about solving problems and creating new opportunities.

Selling is not about believing in success. Selling is about expecting to succeed.

Selling is not about debating. Selling is about communicating.

Selling is not about frustration. Selling is about controlling the selling process.

Selling is not about probabilities. Selling is about overwhelming confidence.

Selling is not about achieving an assigned quota. Selling is about surpassing your income goals.

Selling is not about endless activity. Selling is about strategic direction.
Selling is not about proposing.
Selling is about closing.

Selling is not about high activity levels.
Selling is about achieving a high close rate.

Selling is not about exploiting your competition’s weaknesses.
Selling is about properly positioning your strengths.

Selling is not about knowing everything about your product.
Selling is about knowing everything about your prospect.

Selling is not about knowing everything about your product.
Selling is about knowing everything about your prospect.

Selling is not about marketing. Selling is about being face to face.

Selling is not about exploiting your competition’s weaknesses.
Selling is about properly positioning your strengths.

POOR SELF ORGANIZATION

* List out how you spend your time in a typical working day
* Qualify the level of importance of each task
* List the task you must achieve in the short term/medium term and long term
* List the items you can delegate